Privacy Policy

Last Updated: April 15, 2025

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password, and role (student, parent, or educator).
• Profile Information: You may choose to provide additional information such as age, grade level, learning preferences, and areas of interest.
• Parent/Guardian Information: For users under 13, we collect parent/guardian email addresses to obtain verifiable parental consent in compliance with COPPA.
• Payment Information: If you subscribe to our paid services, we collect payment details, but full credit card information is processed by our secure payment processors and is not stored on our servers.
• Communications: We collect information you provide when you contact our support team or respond to surveys.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our platform, including learning activities completed, time spent on different modules, and performance metrics.
• Device Information: We collect information about the device you use to access our service, including device type, operating system, and browser type.
• Log Data: Our servers automatically record information including your IP address, access times, and pages viewed.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, understand usage patterns, and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve Our Services: To deliver our educational platform, personalize learning experiences, and enhance our features and content.
• Personalization: To tailor educational content to individual learning styles, preferences, and needs.
• Progress Tracking: To monitor and analyze learning progress and provide feedback to users, parents, and educators.
• Communication: To respond to your inquiries, provide support, and send important updates about our service.
• Research and Development: To improve our educational methodologies and develop new features based on user needs and behaviors.
• Security and Fraud Prevention: To protect our users and services from unauthorized access and potential fraud.

3. How We Share Your Information

We are committed to protecting your privacy and do not sell your personal information. We may share information in the following limited circumstances:

• With Your Consent: We will share information when you have directed us to do so.
• With Parents/Guardians: For users under 18, we provide access to learning data and progress information to parents or guardians.
• With Educators: If you are using Think Tutor through a school or educational institution, we may share learning data with authorized educators.
• Service Providers: We work with trusted third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data is encrypted in transit and at rest using industry-standard encryption protocols
• We maintain secure servers with regular security updates and monitoring
• Access to personal information is restricted to authorized personnel only
• Regular security assessments and penetration testing
• Employee training on privacy and security best practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Children's Privacy

Think Tutor is designed for use by children, and we are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable children's privacy laws.

• We obtain verifiable parental consent before collecting personal information from children under 13
• Parents can review their child's personal information, request deletion, and refuse further collection or use
• We collect only the information necessary to provide our educational service and do not condition a child's participation on providing more information than is reasonably necessary
• We do not use children's personal information for marketing or advertising purposes

For more information about our children's privacy practices or to exercise your parental rights, please contact us at privacy@thinktutor.com.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction and Objection: You can request that we restrict processing of your information or object to certain processing activities.
• Consent Withdrawal: Where we rely on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at privacy@thinktutor.com. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or to de-identify it.

8. International Data Transfers

Think Tutor is based in the United States, and your information may be processed and stored in the U.S. or other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to protect your information when it is transferred internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and, where required by law, seeking your consent. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.